Arxus Pty Ltd (“Arxus”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information through this website and in the course of responding to enquiries and providing our services.
Information we collect
We may collect personal information that you provide directly to us, including:
- name
- company name
- email address
- phone number
- enquiry type
- message details
- any other information you choose to provide through our contact forms or correspondence
When you submit an enquiry through this website, we may also collect technical and tracking information connected to the submission, including:
- page URL
- referrer
- UTM source
- UTM medium
- UTM campaign
- UTM content
- UTM term
- date and time of submission
We may also collect general website usage information through analytics and website tracking tools.
How we use your information
We use personal information to:
- respond to enquiries
- assess project requirements
- provide quotes or proposals
- manage customer and business relationships
- record and track enquiries in our CRM
- improve our website, services and lead handling processes
- comply with legal and business obligations
Website forms, CRM and storage
When you submit a form on this website, your enquiry may be stored in our website back-end systems as a backup record.
We may also send your enquiry details to HubSpot, our customer relationship management platform, so we can create or update contact, company and enquiry/deal records and manage follow-up.
This helps us ensure enquiries are not lost and can be handled by the appropriate person or team.
Disclosure to service providers
We do not sell personal information.
We may disclose personal information to trusted service providers who help us operate our website, manage enquiries, host systems, maintain records, provide analytics, or support our business operations.
These providers may include website hosting/platform providers, database services, CRM platforms such as HubSpot, analytics tools and IT service providers.
We may also disclose information where required by law.
Website tracking and analytics
This website may use analytics and tracking tools to understand website traffic, page performance, referral sources and campaign effectiveness.
This may include information such as pages visited, referrer, campaign parameters and general usage behaviour.
Where marketing or analytics tools are used, they are used to help us understand and improve the website and enquiry process.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, database, CRM or internet transmission can be guaranteed to be completely secure.
Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate or out of date.
To request access or correction, contact us using the details below.
Contact
Arxus Pty Ltd
2/20 Hewitt Street
Cheltenham VIC 3192
+613 9962 7987
sales@arxus.com.au
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.